Check-in and ordering work differently by venue. Ask staff about anything unclear before using a service.
01
Confirm your booking
Give your booking name, group size and reference. Without a booking, ask which seats are available and on what terms rather than assuming availability.
02
Check your seat and charges
Check that the assigned seat matches your reservation. Confirm any food-and-drink credit, end time, extra orders, taxes and service charges.
03
Bags, towels and changing
Locate lockers and changing facilities and ask how towels are issued and returned. Check rental charges and any key deposit or return conditions.
04
Settle the bill and head home
Check the itemised bill against amounts already paid and return rented items. Check your phone, belongings and group before going to the agreed pickup point.
Check official information and get help
If seats, prices or conditions differ from this site, follow the venue's official website and latest direct guidance. If your booking confirmation differs from the guidance on arrival, check with your booking provider or venue staff before ordering or using the service. You can report incorrect or outdated information through the correction option on our venue article.
Check current venue conditions
Dress codes, age restrictions, permitted items, prices and booking terms may change. If they differ from this site, follow the venue's official website and latest direct guidance. For anything unclear, confirm directly with the venue before booking or visiting.
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